FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

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Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    Yes, you can be added to the waitlist.


  • Are there short-term or flexible lease options available?

    Yes, we offer leases from 3-15 months on most floor plans.

  • Do prices change based on lease term or floor plan?

    Yes, pricing changes daily and based on lease length.

Application & Leasing

  • What is the application process and timeline?

    Turnaround time is 24 hours for application review.

  • What documents are required to apply?

    Government photo ID and proof of income.

  • Can I lease an apartment without an in-person visit?

    Yes, you can lease an apartment through our website.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    $50 application fee and $200 holding deposit due when applying.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    $9.95 building facilities fee, $3 pest control, $45 pet rent, $25 covered parking, $60 garages.

  • What payment methods are accepted?

    Checks, money orders, online payments using banking info and most credit cards.

  • Are late fees charged for late rent, and when?

    A 5% late fee is charged on the 4th of the month.

Resident Policies

  • What is the guest policy?

    Residents are responsible for all guests.

  • What is your smoking policy?

    No smoking within 15 ft of any building.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Gym 24/7, pool/basketball court 8am-10pm.

  • Are there community events or resident programs?

    Monthly resident events held in the clubhouse.

Parking & Transportation

  • Are parking permits required?

    Yes, parking permits are required.


Utilities & Services

  • How do I set up electricity, water, and internet?

    Electricity is set up through El Paso Electric, and internet/cable with Comcast.

  • What internet or cable providers service the community?

    Comcast

  • Is renters insurance required?

    Yes, renters insurance is required.


  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    $3 pest control; water, trash, sewer based on usage.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes, online through the resident portal or by calling the leasing office.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, we offer ADA-accessible apartments.